THE ACTIVE CIRCLE

The Active Circle ("we", "us", "our") is committed to protecting your privacy and giving you control over your personal data.

You may permanently delete your account at any time. Once deleted, your account cannot be recovered and most associated data will be removed from our systems.

Deleting your account is different from uninstalling our mobile app — uninstalling does not delete your account or data.

If you are logged in, you can delete your account directly from your dashboard:

If you cannot access your account, you may request deletion by contacting us. We will verify your identity before processing the request.

Email: contact@theactivecircle.com

Subject line: Account Deletion Request

Please include:

• The email address registered to your account

• Your full name

• A brief statement that you wish to permanently delete your account and associated personal data

We aim to respond to verified deletion requests within 30 days, in line with UK GDPR requirements.

When your account is deleted, we permanently remove personal data associated with your account, including where applicable:

• Profile information (name, email, photo, bio, and preferences)

• Account credentials and authentication data

• Bookings, attendance records, and activity history

• Messages and communications sent through the platform

• Reviews and ratings you have submitted

• Host listings, schedules, and related activity content

• Favourites and saved preferences

In some circumstances we may retain limited information where required or permitted by law, for example:

• Financial, payment, or tax records required for legal or accounting obligations

• Information necessary to resolve disputes, enforce our terms, or prevent fraud

• Anonymised or aggregated data that cannot identify you

Any retained data is kept only for as long as strictly necessary for the purpose for which it was collected.

For more information about how we handle personal data, see our Privacy Policy and Terms & Conditions.

If you have an active membership or host subscription, please cancel it before deleting your account, or contact us for assistance.

For more information about how we handle personal data, see our Privacy Policy and Terms & Conditions.

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your personal data

• Restrict or object to certain processing

• Lodge a complaint with the Information Commissioner's Office (ICO)

Account deletion is one way to exercise your right to erasure. You may also contact us at any time regarding your data rights.